Contact the Fizimed team
Do you have a question about our products, your order or perineal rehabilitation?
Our team is here to listen to you and support you with kindness.
our FAQ
👉 Before writing to us, we invite you to consult our FAQ: there you will find the answers to the most frequently asked questions.
FAQ Emy Trainer
Do you have a question about the Emy Trainer ?
Find all your answers regarding the use of the product and its accompanying free application.
FAQ Emy Pump
Do you have a question about the Emy Pump ?
Find all your answers regarding the use of the product and all the accessories that accompany it.
FAQ Orders and Delivery
Do you have a question about delivery, order processing, or warranties? You'll find the answers here!
Contact Léa from Fizimed support
🗣️ "Our customer service speaks fluent French, German, and English.
This is the perfect opportunity to practice one of your three favourite languages!
Our customer service is open Monday to Friday from 9 am to 12 pm and from 2 pm to 5 pm.
We respond within 48 business hours.
Thank you!"
Mary, verified user
“I had a question about using my device, and customer service responded the same day with great kindness.”
Catherine, 2 children
“A big thank you—I’ve rarely seen customer service so efficient and committed.”
