Contact the Fizimed team
Do you have a question about our products, your order or perineal rehabilitation?
Our team is here to listen to you and support you with kindness.
our FAQ
👉 Before writing to us, we invite you to consult our FAQ: there you will find the answers to the most frequently asked questions.
FAQ Emy Trainer
Do you have a question about the Emy Trainer ?
Find all your answers regarding the use of the product and its accompanying free application.
FAQ Emy Pump
Do you have a question about the Emy Pump ?
Find all your answers regarding the use of the product and all the accessories that accompany it.
FAQ Orders and Delivery
Do you have a question about delivery, order processing, or warranties? You'll find the answers here!
Contact Léa from Fizimed support
🗣️ "Our customer service speaks fluent French, German, and English.
This is the perfect opportunity to practice one of your three favourite languages!
Our customer service is open Monday to Friday from 9 am to 12 pm and from 2 pm to 5 pm.
We respond within 48 business hours.
Thank you!"
Mary
“I had a question about using my device, and customer service responded the same day with great kindness.”
Charlotte
"Thank you for your responsiveness. I have never seen such friendly and efficient customer service!"
Catherine
“A big thank you—I’ve rarely seen customer service so efficient and committed.”
Isabelle
"I would like to congratulate and thank the customer service team for their responsiveness and handling of my request. What a dynamic and professional team! Thank you for your consideration, which is evident in your communication and actions."
Léa
"Thank you again for your responsiveness and flexibility in finding a solution. I am delighted to have been able to collect my breast pump in time before my trip!"
Camille
"The quality of your product is reflected not only in the probe itself, but also in your after-sales service. It's a real pleasure, and it must be acknowledged! I am delighted to have chosen your product and to have recommended it to my friends, who have also bought it and are just as satisfied."
Anne-Sophie
"I would like to thank you for your absolutely brilliant after-sales service!!! I don't think I have ever had the opportunity to work with a website that respects and understands its customers so much. It is admirable and you have my utmost respect."
Annie
"Fast after-sales service with a willingness to find a solution quickly. Thank you for listening."
